Frequently Asked Questions

1. Pricing & Licensing

How are templates priced?
All templates on Fynal are sold at transparent one-time prices. Each purchase includes access to the template and its updates according to the support policy.
What type of license do I receive when I buy a template?
You receive a platform license that grants ownership rights and full usage per Fynal’s terms. This allows you to use the template on your projects, including commercial use.
Can I use a template on multiple websites or projects?
Yes — once purchased, you may use the template across multiple personal or client projects under the license terms.

2. Support & Updates

Do you offer support for purchased templates?
Yes. Fynal offers email support for any issues directly related to the templates you’ve purchased.
Are updates included with my purchase?
Yes — you will receive updates (improvements or bug fixes) for the specific version of the template you purchased.

3. Refunds & Cancellations

Can I get a refund after purchase?
Refunds are available within 2 hours after purchase. After this time window expires, purchases are considered final.

4. Usage & Restrictions

Can I modify or customize my template?
Yes — you are free to customize or modify the templates according to your needs.
Can I resell or redistribute templates I purchase?
No — you may not resell or redistribute purchased templates as standalone digital products.

5. Demos & Previews

Are live demos interactive?
Yes — live demos allow full preview of template features and design functionality before purchase.
Can I download demo files?
No — demo files are for preview only and cannot be downloaded.

6. Technical Scope

What technologies are used in Fynal templates?
All templates are standard static HTML, CSS, and JavaScript files — no proprietary backend frameworks.
Do I need backend hosting to use these templates?
No. Fynal templates are backend-free and compatible with any standard hosting (including shared or cPanel hosting).

7. Creator System

Who can upload and sell templates on Fynal?
Only approved creators who meet quality and curation standards can upload templates.
Do creators earn revenue?
Yes — creators earn a revenue share from their template sales according to Fynal’s payout policies.
Are templates reviewed before being published?
Yes. All templates undergo a review and approval process to ensure quality standards are met.

8. Account & Access

Do I need an account to purchase templates?
Yes — an account is required to complete purchases and access your purchased files.
How can I access my purchased templates?
On desktop, you’ll find access via the purchased templates menu. On mobile and tablets, use the top-right hamburger menu to view your files.
Can I re-download my purchased templates later?
Yes — you have unlimited access to re-download your purchased templates forever.

9. Legal & Commercial Use

Who owns the template after I purchase it?
You gain user ownership per Fynal’s licensing terms. Fynal retains overall platform copyright, but you may use the template freely under the license.
Do I receive receipts or invoices for purchases?
Yes — every purchase includes an official receipt or invoice for your records.
Can I use the template for commercial client projects?
Yes — purchased templates may be used commercially, including for client work.

10. Payments & Security

What payment methods are accepted?
Fynal supports major secure payment gateways (e.g., credit/debit cards) via our checkout processor.
Is my payment information secure?
Yes — all transactions are processed through trusted payment providers. Fynal does not store your payment details on our systems.

11. Troubleshooting

What happens if I encounter an error during purchase?
Try refreshing the checkout page and retrying the transaction. If issues persist, contact support with screenshots.
How do I reset my Fynal account password?
Go to the login page and click “Forgot Password” to receive reset instructions via email.
Who can I contact for further help?
For any unresolved questions, you can reach out via our Support page or email us directly during our support hours.