Returns and Refunds

1. Digital Product Policy

All products sold on Fynal are digital goods (templates, digital assets, and related files) and are delivered electronically.

Because of the nature of digital products:

• No returns are accepted once a product has been successfully delivered.
• No refunds are issued for delivered digital products.

2. Replacement Eligibility

In rare cases where a product is defective or not working as described, you may be eligible for a replacement if:

• The issue is reported within 24 hours of delivery.
• You provide valid proof (screenshots, error messages, or clear explanation).
• The product has not been modified, redistributed, or misused.

3. Refund Exceptions

Refunds may be issued only under the following conditions:

• The product was not delivered due to a technical error on our side.
• Payment was successful but the order failed to process and could not be completed.

4. Contact and Support

If you experience any issues with your purchase, please contact us as soon as possible. We aim to review and resolve issues fairly and efficiently.